Returns & Exchanges
At Russo Music, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for most electronic musical instruments and equipment. If your purchase doesn't hit the right note, our streamlined process ensures a quick resolution for a refund or exchange.
Request Authorization
Log in to your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request for the specific electronic items you wish to return.
Prepare the Package
Securely pack the item in its original manufacturer packaging, including all manuals, cables, and accessories, then place it inside a sturdy shipping box with the RMA number clearly labeled.
Ship to Service Center
Affix your prepaid shipping label to the package and drop it off at any authorized carrier location, ensuring the tracking information is saved for your records.
Inspection and Refund
Once our technicians verify the condition and functionality of the equipment, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing