Frequently Asked Questions
Everything you need to know about your gear and your order.
How long does shipping take for high-end instruments?
Orders for in-stock items typically ship within 1-2 business days. Depending on your location, standard ground shipping usually arrives within 3-5 business days. Expedited shipping options are available at checkout.
What is your return policy on electronics and pedals?
We offer a 30-day return window for most products. Items must be in their original, brand-new condition with all packaging and manuals included. Please note that certain items like software and in-ear monitors are non-returnable.
Do you offer financing for expensive equipment?
Yes, we partner with Affirm and Klarna to provide flexible financing options, allowing you to pay for your gear over time with monthly installments.
Are your guitars and amplifiers inspected before shipping?
Absolutely. Every instrument and piece of electronic gear undergoes a thorough multi-point inspection by our expert technicians to ensure it meets our quality standards before it leaves our warehouse.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to monitor its progress until it reaches your door.
Do you offer international shipping for audio interfaces?
We currently ship to a wide range of international destinations. Please be aware that customers are responsible for any customs duties, taxes, or import fees levied by their home country.